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Prime's current availability for purchase?
08-31-2019, 10:20 PM
Post: #1
Prime's current availability for purchase?
After a recent misadventure on the HP website and in the HP (US) online store, I'm wondering what is the "normal" way to buy an HP Prime? Is one supposed to buy through a dealer in the educational market? If so, how does one go about finding one?


There follows, for those who are interested (or have nothing better to do than read a short epic), a blow-by-blow account of my misadventure, culminating in an HP sales person claiming that "the HP Prime has been discontinued".

The saga began when I discovered that Best Buy in the States sells the Prime but that they won't ship outside the US.

It occurred to me that I might be able to buy a Prime directly from HP (from their online shop), or failing that, that they would be able to provide a list of dealers who sell it.

Well, a visit to the HP (US) online store failed to turn up the Prime, nor indeed was I successful (at that time) in finding any calculators there at all.

My next idea was to go to the product page for the Prime on the HP website and from there find a list of dealers. Maybe I was having a Bad Search Day, because it seemed improbably hard to find the page for the Prime on the HP website, but eventually I turned up two pages,

The first page [1] seems to be the main product page for the Prime. It has a "Shop" button right at the top. Perfect!

However, clicking on that button took me to the top-level page of the HP (US) store [2] where I had had the frustrating and fruitless search for the Prime earlier in the day. No sign of a Prime there.

[1] https://www8.hp.com/us/en/campaigns/prim...rview.html
[2] https://store.hp.com/us/en

The second page [3] seems to be the main product page for calculators on the HP website. At the top of it is a headline that says "Introducing [sic] HP Prime Graphing Calculator" (although this headline is not a link and it seems to have no content underneath it). Beside the headline there's a "Shop Online" button. "Ah, here we go!" I think.

But no. This link goes to another page [4] at the HP (US) store, which seems to be the calculator department.

That seems promising at first, but only seven calculators are listed there (10BII+, 10S+, 12C 12C Platinum, 17BII+, 35S, and 300S+), no Prime. Notably, the 17BII+ is listed as out of stock, which suggests that the Prime is never sold here rather than merely being out of stock.

[3] https://www8.hp.com/us/en/prodserv/calculator.html
[4] https://store.hp.com/us/en/cv/accessorie...?cat=Hfz5e

I wondered why I had never found this calculator department when I was searching the store for the Prime, and discovered that it is a sub-department of "Displays and Accessories" which cannot, I think, be reached from the top level of the store because from there the available departments are "Top Deals", "Laptops", "Desktops", "Business PCs", "Printers", "Monitors", and "Accessories", and neither "Monitors" nor "Accessories" contains any calculators (or sub-departments).

In any case, no Prime.

[I reported the broken "Shop" and "Shop Online" buttons to HP. That was two weeks ago. Checking today, the only change they have made is that the "Shop" button at [1] now goes to [5] which is the "HP Accessories and Monitors" department of the store (yet another department that doesn't seem to be listed at the top level of the store), and from here the bewildered navigator can actually drill down to the "Calculators" department at [4].]

[5] https://store.hp.com/us/en/cv/accessories

Next, I used the store's online chat to talk to a sales representative who told me that "the HP Prime has been discontinued already".

I don't know what they meant by "already", but in any case this was rather shocking news.

The blow was ameliorated only by the hope that they might perhaps be lying -- as I find people in retail sales often do nowadays rather than admit ignorance on any matter.
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09-01-2019, 12:29 AM
Post: #2
RE: Prime's current availability for purchase?
I ordered mine online at https://www.bestbuy.com/site/hp-prime-ha...Id=6348951
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09-01-2019, 05:28 AM
Post: #3
RE: Prime's current availability for purchase?
Most online stores in Europe will ship more or less anywhere. I bought my Prime G2 from derekenwinkel.nl and apart from the fact that someone forgot to send it initially, it arrived in good time.

I wouldn't bother with the HP store. It's basically broken and the people with the power to do anything about it at HP don't care.

There are only 10 types of people in this world. Those who understand binary and those who don't.
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09-01-2019, 05:50 AM (This post was last modified: 09-01-2019 06:37 AM by StephenG1CMZ.)
Post: #4
RE: Prime's current availability for purchase?
I wonder whether the salesperson might have been referring to the Prime G1, as that has only recently been replaced by the Prime G2 in the US, despite the G2 having been available within Europe for some time now.
Or perhaps they were looking at the same pages that you had and assumed it was not available.
I just checked the Google Play site, and the Android HP Pro virtual calculator is still listed for download.

It might be worth asking the salesperson again, and specifically giving them the model number for the G2 version. Or download the virtual calculator instead.

Stephen Lewkowicz (G1CMZ)
Baker's dozen: eleven plus two is an anagram of twelve plus one
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09-01-2019, 06:32 AM
Post: #5
RE: Prime's current availability for purchase?
(09-01-2019 12:29 AM)WillMarchant Wrote:  I ordered mine online at https://www.bestbuy.com/site/hp-prime-ha...Id=6348951
I just looked there (selecting Canada) and I didn't see the HP Prime listed.

Stephen Lewkowicz (G1CMZ)
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09-01-2019, 11:22 AM
Post: #6
RE: Prime's current availability for purchase?
(09-01-2019 06:32 AM)StephenG1CMZ Wrote:  
(09-01-2019 12:29 AM)WillMarchant Wrote:  I ordered mine online at https://www.bestbuy.com/site/hp-prime-ha...Id=6348951
I just looked there (selecting Canada) and I didn't see the HP Prime listed.

Bummer. I don’t know if they’ll ship to Canada.

The Canadian Amazon.com seems to list the original Prime. But their USA store might ship a new version to Canada?
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09-01-2019, 05:07 PM (This post was last modified: 09-03-2019 12:36 AM by jlind.)
Post: #7
RE: Prime's current availability for purchase?
(09-01-2019 11:22 AM)WillMarchant Wrote:  
(09-01-2019 06:32 AM)StephenG1CMZ Wrote:  I just looked there (selecting Canada) and I didn't see the HP Prime listed.

Bummer. I don’t know if they’ll ship to Canada.

The Canadian Amazon.com seems to list the original Prime. But their USA store might ship a new version to Canada?
Keep searching using the G2's model number: 2AP18AA
Last I looked on Amazon US, the G2 wasn't available from Amazon, but there was one 3rd Party seller that just popped up offering the 2AP18AA for $226, about $90 too high. Amazon also has one seller advertising a "V2" which was a questionable tactic as it's the G1, Rev C. (i.e. V2 of the G1).

NewEgg has a 3rd Party seller (ATHQ) offering the G2 for $145
https://www.newegg.com/p/0X6-04K2-00001?...-_-Product

Rakuten has same seller, ATHQ, selling them for $140, with free shipping:
Currently looks like Rakuten is also offering a 15% discount with a SAVE15 code that can be applied during checkout when you get to the payment part - you have to remember to put it in, and then it knocks the total down. You also have to register with them and have an account, and sign in, to apply discount codes (won't work if you try to check out as an unregistered "guest" or if you don't sign in). That 15% knocks the price down to about $120 plus sales tax.
https://www.rakuten.com/shop/american-te...P18AA-MNN/

Best Buy is selling them for $150 - the highest other than the outrageous one on Amazon.
https://www.bestbuy.com/site/hp-prime-ha...Id=6348951

Best deal going right now is on Rakuten from their ATHQ seller. Same guy is selling them on eBay, but for more. I bought mine from him through Rakuten a little over a month ago, and Rakuten was offering a %20 percent discount on "office" stuff the time. Got while the getting was good because that disappeared in a couple of days. Now there's the 15% but there's nothing stating when that will disappear. The Prime G2 is out there, but it takes some looking. I had to use the model number in the searches and carefully sift through the results to eliminate all the G1 still being offered. Hope this helps.

John

John

Pickett: N4-ES, N600
TI: 58, 30-III, 30x Pro MathPrint, 36x Solar, 85, 86, 89T, Voyage 200, Nspire CX II CAS
HP: 50g, Prime G2, DM42
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09-08-2019, 12:31 PM
Post: #8
RE: Prime's current availability for purchase?
Sure looks to me like one of these things is going on:

1. It’s over. Maybe no more trying to compete with TI with high end calculators for education.

2. A newer version of the Prime is to be released and the channel is being cleared of the old ones.

3. A completely new product to replace the Prime is in the works.

Hopefully it’s not (1). There could be odd timing for (2) or (3) if they discovered a ship-stopping issue during testing.
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09-10-2019, 04:27 AM
Post: #9
RE: Prime's current availability for purchase?
(09-01-2019 05:28 AM)grsbanks Wrote:  Most online stores in Europe will ship more or less anywhere. I bought my Prime G2 from derekenwinkel.nl and apart from the fact that someone forgot to send it initially, it arrived in good time.

I am in Canada, and I also bought my Prime G2 from derekenwinkel.nl. It took about 2-1/2 weeks to arrive.
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09-10-2019, 10:45 AM
Post: #10
RE: Prime's current availability for purchase?
I bought mine on https://www.ebay.co.uk/usr/oxfordeducationalsupplies.

Arrived by UPS - most surpised the next day.

Even more surprised - the latest G2 version D with the 256MB and 512MB ram.

Absolutely over the moon with the calculator.
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