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Hp prime - bricked -stuck at the Hp logo
09-05-2018, 05:05 AM
Post: #21
RE: Hp prime - bricked -stuck at the Hp logo
One last thing to try, can you remove the battery and plug in the USB to power it? Does it start without the battery installed?

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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09-05-2018, 03:55 PM
Post: #22
RE: Hp prime - bricked -stuck at the Hp logo
(09-05-2018 05:05 AM)Tim Wessman Wrote:  One last thing to try, can you remove the battery and plug in the USB to power it? Does it start without the battery installed?

Yes.
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09-05-2018, 04:17 PM (This post was last modified: 09-05-2018 04:18 PM by Tim Wessman.)
Post: #23
RE: Hp prime - bricked -stuck at the Hp logo
So that is a "yes, the calcualtor boots"?

If so, your battery is bad I think. Else you could also try getting the calculator all booted up, leaving it plugged in, and replace the battery while running. Leave it for a bit after that and see if it starts charging.

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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09-05-2018, 05:32 PM
Post: #24
RE: Hp prime - bricked -stuck at the Hp logo
(09-05-2018 04:17 PM)Tim Wessman Wrote:  So that is a "yes, the calcualtor boots"?

If so, your battery is bad I think. Else you could also try getting the calculator all booted up, leaving it plugged in, and replace the battery while running. Leave it for a bit after that and see if it starts charging.

Hey Tim, I recorded a video.

https://youtu.be/CRE5L1CP-OU
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09-06-2018, 09:52 AM
Post: #25
RE: Hp prime - bricked -stuck at the Hp logo
What else can you on diag screen, can you confirm what it thinks its FW version is ?

and perhaps perform the other tests on this screen

[Image: image.jpg]
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