How to revive Prime from sudden death

[DrD]

I defer to Tim Wessman for your best resource on installation problems, but I can offer this:

Installing the 10077 CK, and emulator; then update the physical device to 10077 firmware, usually works great. If you have used any folders other than the default ones, it may be a good idea to totally remove any trace of the older installations.

If you are still having trouble, this might help:

1. Recover with 8151 CK and 8151 firmware on the physical device.
2. Use the "C-F-O ON" reset to enter the Diagnostic mode.
3. Select item 4. FLS Utility.
4. Select Format Disk C. [Esc] to exit when completed.
5. Select item 9.RESET.
6. Close the CK and Emulator.
7. Install the 10077 updates.
8. Update the physical device to the 10077 firmware.

Good luck, the new updates are great, and congratulations to the hp team for all the improvements and effort required to get them out the door. It's been quite a year, with all the corporate changes, etc.!

-Dale-