Trouble updating Prime firmware

[bobh]

I have been remiss in updating my Prime firmware. I fear I am so far out of date that I must update to an intermediate firmware somewhere before the current.

The updater on my Windows 7 usb2 sees my device and backs-up successfully but stalls in the "HP Prime recovery mode V13" when trying to update to 20160414. None of the above reset/symb gyrations seem to help.

I'm at 20130813 v5105 and the current Connectivity Kit 2016 4 14 Rev 10077

Any suggestions would be appreciated.

bobh