DM42 keyboard ENTER fix

[Thomas Okken]

(10-10-2018 12:04 PM)cdmackay Wrote:  I have a new DM42, and the shift key only works about half the time. However, the feel of the key is fine, not stiff, just doesn't reliably work.

some other keys have the same issue, but the shift key is by far the worst (and most annoying).

I've seen the note about cleaning, but assumed that shouldn't be necessary on a brand-new unit?

It shouldn't be necessary, but when a key feels fine yet registers unreliably, dirt is the prime suspect. I think Michael provided instructions for cleaning the keyboard over on the SwissMicros forum a while ago; a few people found small pieces of plastic debris inside their units which appeared to be the culprits.