Prime Riddle

[Joe Horn]

(12-28-2019 03:43 AM)wyattwong Wrote:  How do I change the firmware?

Short answer: Use the Connectivity Kit.

Complete answer:
Step 1: Install the HP Prime Connectivity Kit on a computer which has a USB port.
Step 2: Run it.
Step 3: Click Help / Check for update. Let it load an update if one is available.
Step 4: Plug your Prime into your computer using a USB cable.
Step 5: When your Prime's name appears on the Connectivity Kit's window, it might ask if you want to update. Say yes. If it doesn't ask, right click your Prime's name and select "Update firmware".
Step 6: Follow the instructions and be patient. It takes a minute or two.