New Prime G2 - Bad Keyboard?

[rprosperi]

Are you 100% certain this is a G2 unit? Is the HP Product number on the pkg. 2AP18AA#ABA and does the "G2" appear on the rear of the unit in a circle just below the HP Logo?

The OS version you mention is the same as my original HP Prime, one of the very first units sold in the US in 2013.

BestBuy definitely is still selling older models, but hopefully not that old.

Check these details and let us know. And if it is a genuine G2, it's possible that the website warranty checking page does not have the latest info as sales of G2 units in USA seems to only have begun this week, so I'd call support to verify.