HP should offer a free hardware upgrade

[Craig Thomas]

Hi Joe;

Large corporation, original engineer founders long gone, bean counters in charge, 50,000 layoffs announced, loyalty to customers looooooooooooooonnnng gone.

We were lucky to get the current firmware upgrade.

Still, I never mind being proven too cynical.

(06-02-2014 03:09 PM)Joe Horn Wrote:  ....

In simple terms, if a company sells you a lemon, then you never really received what you paid for, so they have no right to receive (or keep) your money. That's why this is often referred to as a "lemon law".

.....

So either HP should publicly announce a free rev A / rev B swap (as they did for the HP-35 back in the day), or warn HP Legal that a class action lawsuit is brewing. I do not know HP's legal obligations to customers outside the USA, but I know what their moral obligation is.

Edit: The current FTC Uniform Commercial Code, Section 2-608 and following, uses the phrase "substantially impaired" to refer to lemons.