Re: 15C package Message #11 Posted by M. Joury on 14 Sept 2011, 6:27 p.m., in response to message #1 by Quan
My first one arrived in a bag and the outer box was damaged. The next two arrived in a box in perfect condition. I actually mentioned it to buy.com as an aside in my back and forth about availability (which at that stage was a moot point since I already had mine) and they immediately (without my asking) offered either:
1. An exchange or
2. A $15 credit
Since I had 2 perfect ones I took the credit. Got that $5 off per unit after all!
I was actually pleasantly surprised by their immediate response and offer to correct the problem. Specially after all the negative feedback flying around on this forum when we were still unsure if buy.com actually had the units at all.
Cheers,
-Marwan
Edited: 14 Sept 2011, 6:28 p.m.
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