|Re: HP 35S keyboard problem|
Message #12 Posted by M. Joury on 10 Aug 2011, 9:46 p.m.,
in response to message #11 by Michael de Estrada
Also, just because you don't hear a lot of complaints, doesn't mean there aren't a lot of people that simply haven't reported them, because most users don't even frequent this forum.
And there's the rub. Until we have a nice large sample we can't tell how bad (or good) the situation is.
And yes, I do agree with your statements about the quality of the machines you mention. The point I was getting at was that sample size is important even when discussing durability.
My first 41C had a memory problem (failure) very early on in it's life. It was fixed under warranty and never had a problem after that. However, I could have assumed that because it failed soon after purchase that the durability of the machine was questionable. That would have been a bad assumption based on too small a sample size.
I am not arguing that the 35S has great hardware--although I have not had a problem with mine. What I am saying is that given the sample size I simply don't know. Remember, the squeaky wheel gets the grease, in this case that might mean that those most dissatisfied with their machines are the most vocal.
Another example is my 50g. I have two and one of them has a funny sound to the click on one of the keys. Still responds fine but it does not sound right to me. I could jump to the conclusion that quality control is poor since 1/2 does not meet my version of spec. I might even be right but again the sample size does not warrant a conclusion one way or another.
I would love to see a true random sample of say 1000 units tested to verify hardware functionality. Now if the sample set was truly random that would probably be a valid basis on which to make a conclusion as to the quality of the machine's hardware. Unfortunately that isn't going to happen on this forum.
I would add that I probably agree that the quality of the 35S does not match that of earlier machines such as the 32Sii but I would argue that that does not make it "junk" in it's own right.
I would also say that my one really big complaint about the 35S is that they never bothered to fix anything. Is this the only mid-range/high-end HP that has never had a ROM update?
Edited: 10 Aug 2011, 9:49 p.m.