|HP SmartCalc 300s customer complaint|
Message #1 Posted by hpnut on 26 June 2009, 5:20 a.m.
I never knew it was difficult to send my complaint to hp. Obviously, first I got an automated response. next, a HP person told me I must bring the complaint to the HP office in my region. I emailed HP Malaysia using their automated email by product group. sure, there is no email address for complaints about the HP SmartCalc yet, so I chose the closest product group. next, the eSupport engineer tells me to call HP Calculator support in Malaysia. The number is dead, so I sent another email to eSupport. I also emailed my complaint to the HP reseller. they forwarded that complaint to HP Singapore. sheesh..
anyone has direct access to HP Calculator Division (or are they non-existent?)
I recently bought an HP SmartCalc 300s serial no. 4CR XXXXXXXX.
I feel disappointed (and cheated) that HP saw it fit to use a 3rd party calculator and stick the HP badge on it. The Casio fx-115ES has more calculation modes. For example, these are missing from the HP:
1. Complex numbers 2. Base-N 3. Equations 4. Matrix 5. Vectors
If you examine the HP SmartCalc 300s display carefully, you can find these annunciators CMPLX, MAT, VCT, these are dimmed and presumably disabled. Why did HP disable these functions in a scientific calculator?
I have been an HP calculator user since 1979 with the HP 41CX, and I am always excited by new calculators from HP. Are the days of HP innovations and quality over? They appear happy to repackage someone else's calculators, not even improving them and certainly in the case of the SmartCalc, even crippling them. I bought the SmartCalc because I thought that it had the potential to be an innovative calculator such as the HP 20b Business Consultant (its J-tag connector may open up new possibilities). Even the SmartCalc's chassis is similar to the HP 20b, which is by no means an ideal calculator (mushy keyboard comes to mind).
I would appreciate a response from HP on these issues. Thank you.