|Availability of new HP 17bII+|
Message #1 Posted by Jeff O. on 15 Jan 2008, 12:30 p.m.
This recent message indicated that the new silver 17bII+ is shown on the HP web site. It is indeed it is shown on the Small & Medium Business (SMB) site:
edit 1/23/08 - the new silver 17bII+ is no longer shown at the SMB link provided below
17bII+ at HP SMB
However, the Home & Home Office (HHO) HP store continues to show the old-style:
17bII+ at HP Home & Home Office
Just because SMB shows the new picture does not guarantee that the new version is available. If you add the item to you cart at each site and then check it, the exact same part number (or product number) is given, F2234A#ABA, so they have not created a new part number to identify the new version. I don't know if an order through SMB pulls from the same stock as an order from HHO, so it is possible that SMB has new stock and HHO does not. Not wanting to play calculator roulette (i.e. order from SMB and hope for the new version), I tried the "Live Chat" option at the HP web site and asked if I would receive the new version if ordered through SMB. I provided the above links in my question. The response was:
So I closed the chat window and was immediately offered the chance to provide feedback on my support experience. I indicated that I was dissatisfied, and basically repeated the question. No response so far.
The Product you are requesting information about is in our Home and Home Office Store. You can visit their website at http://www.hp.com/hho/solutions/home_homeoffice.html Thank You for your interest in our home/home office products.
edit 1/23/08 - no response ever received. Also no response to an e-mail inquiry
Has anybody in the US ordered a new 17bII+ from HP SMB? If so, any received yet?
Edited: 23 Jan 2008, 7:27 a.m. after one or more responses were posted