|Rebate hassle - HP should be embbarrased!|
Message #1 Posted by Canucklehead on 7 May 2007, 1:57 p.m.
I tried doing a forum search on this topic, so if I'm repeating something that's already been discussed, my apologies.
Last August, I purchased a 12C Platinum Anniversary edition at a University bookstore here in Toronto. There was a $10 rebate offered through HP, so I mailed in my receipt with the applicable paperwork and diarized to follow up in 6-8 weeks to ensure the funds arrived.
8 weeks passed, so I signed on to rebatestatus.com. They had a record of my request, and the message says that they're processing it. I check back a week later, same response.
I also emailed rebatestatus.com however every response was a form letter.
This process of checking online and emailing goes on for months, until finally a couple of weeks ago, my request drops off their system (I guess I could have done more to try and reach an actual person, however it is only $10...I'm not going to invest too much time into this!)
It has now been 9 months and I am still without my rebate. I've also lost any online record of my submission. I can only assume now that I won't be receiving my rebate.
While I'm not losing sleep over $10, this whole experience has left a bad taste in my mouth. HP should show more concern over their reputation. They should hold any outsourced firm accountable; if they are not meeting the terms of an agreed-upon SLA, then find someone else who will.
I'm not sure whether this was just a Canadian offer or whether it was open to US residents as well. If it's the latter, then I imagine that others out there experienced this. Any ideas?