|Re: Where's the Beef!|
Message #35 Posted by Gene on 28 Sept 2006, 10:45 a.m.,
in response to message #34 by e.young
Something to keep in mind here.
If calculators at HP were as large as they were in the Corvallis days, and if all of the customer experience were handled by calculator people, then this would certainly be a big problem and I'd be shocked if it were to happen.
However, these days, calculators are a TINY group of people within a huge corporation. I mean it is TINY.
Returns/customer service issues are not handled by the calculator people but a a group handling a wider range of product types.
it may well be that the people who receive returns, issue replacements and actually send them out have never heard of the 33s decimal point issue.
To them, it's a replacement 33s...what do you mean the customer doesn't like it?
The problem lies in the HUGE corporation which has organized itself for efficiency...which means different groups within the corporation don't talk to each other all that much.
That leads to situations like yours.
While I do agree with you that you should not have to accept a 33S with the small decimal point if you don't want it, I do understand how it might get sent out to you.
Best thing to do is call them up and ask for another replacement. That's the only way they might learn and you might end up with a unit you really want.
Wish I could wave a wand and have it all fixed, but ...
P.S. How to solve such a problem? Someone within the calculator group could call and tell the customer service group not to do this, but since they are physically not in the same location, I don't know that such a call would stop it from ever happening again. Such are the problems with a large corporation.
P.P.S. Another example of this is when customer service for HP in Europe says they have never heard of a keyboard issue on the 49g+...although, I wonder if that is due more to, ahem, not speaking statements with a high amount of veracity.