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Latest firmware on Mac
01-14-2018, 04:26 AM (This post was last modified: 01-14-2018 04:30 AM by Francois Lanciault.)
Post: #1
Latest firmware on Mac
Hi,

I get a strange error when I try to update my real Prime with the latest Beta firmware. It says calculator with firmware version older than 2016 08 29 must be updated from a window PC. However, as can be seen, I have version 20170710 on my calculator...

Any idea ?

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01-14-2018, 04:41 AM (This post was last modified: 01-14-2018 04:42 AM by Tim Wessman.)
Post: #2
RE: Latest firmware on Mac
Hello,

It also is checking for OS version xxx.635, but *should* be checking xxx.633 and that is where the error is coming from. This was an attempt to catch people who were only updating the main calculator application and missing the OS update code (which could happen to some people and later create problems).

However, the 635 was in error and it needed to be 633 which was the first OS version that properly supported mac updating.

You can either wait for the final version, or go back to the "release" version on the connkit and then run your update with the "beta" firmware.

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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01-14-2018, 05:30 PM
Post: #3
RE: Latest firmware on Mac
I've had the exact same issue. Wrote to the helpdesk and they told me the same thing. They also suggested to update using a Windows machine to get the proper OS version and then it should work on the Mac.

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Antonio
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01-14-2018, 08:02 PM
Post: #4
RE: Latest firmware on Mac
Well, it was probably me who gave that info to pass along. Smile

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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01-14-2018, 11:07 PM (This post was last modified: 01-14-2018 11:08 PM by BERNARD MICHAUD.)
Post: #5
RE: Latest firmware on Mac
Check the post:

Update firmware: 20170710 will not install
You might find an answer there if you are installing on a Mac.

Cheers
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01-15-2018, 01:28 AM
Post: #6
RE: Latest firmware on Mac
(01-14-2018 08:02 PM)Tim Wessman Wrote:  Well, it was probably me who gave that info to pass along. Smile

LOL I might have asked directly on the forum, but I just felt like using the customer service once in a while Big Grin

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01-15-2018, 06:15 AM
Post: #7
RE: Latest firmware on Mac
Thank you everyone, I guess I will wait for the official version.

Fran├žois
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01-15-2018, 10:40 PM
Post: #8
RE: Latest firmware on Mac
Hi Francois

If you have a Mac :and you want to update further to the Beta v3 go to http://www.hpcalc.org/prime/beta/ and download the firmware for the HP Prime.
Unzip the file: HP_Prime_Calculator_Firmware_20171211.zip to:
HP_Prime_Calculator_Firmware_20171211
Next open your HP Prime Conn. Kit folder.
Locate the Firmware folder and replace the files in it with the files
from HP_Prime_Calculator_Firmware_20171211 .
Start the Conn. Kit program and try the update again.

It worked really well for me.

Bernard
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01-16-2018, 11:57 AM
Post: #9
RE: Latest firmware on Mac
It doesn't work if you have an old OS. That's the point.

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01-17-2018, 01:47 AM
Post: #10
RE: Latest firmware on Mac
Hi Antonio

Im not sure what you mean by old OS but if you mean 2016 0829(10637)in your Real Prime then the method I described should work. I have a New calculator hardware version C. But I just retrieved an older one I haven't used for months. The hardware version is A and the firmware is 2016 0829 (10637). I just connected it to my Macbook Pro and had to wait a few seconds for the calculator to pick up a charge. I started the Conn. Kit program and updated Firmware in the calculator to (2017 1211 (13217)Beta) using the process I described above and the calculator works perfectly.

Bernard?
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01-17-2018, 02:17 AM
Post: #11
RE: Latest firmware on Mac
Hi Bernard,

if you go to Help -> Tree -> About HP Prime you will find
Software version (which is the one you also find in the firmware zip file)
CAS Version
Hardware revision
Native OS version

The latter is the OS Version I was referring to.

Bye!

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