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Connectivity Kit 7820 crash!!
05-31-2015, 09:02 PM (This post was last modified: 05-31-2015 10:22 PM by allan.amaro.)
Post: #1
Connectivity Kit 7820 crash!!
Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.

I tryed to reinstall it a lot of times, in another computer, reinstall firmware, with windows 8 x64 and windows 7 x86
Anybody with the same problem?

I tryed to downgrade the firmware to 6975 but don't work, the firmware installation run ok, but firmware still the 7820. is there a way to downgrade?
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05-31-2015, 10:08 PM (This post was last modified: 05-31-2015 10:09 PM by kharpster.)
Post: #2
RE: Connectivity Kit 7820 crash!!
(05-31-2015 09:02 PM)allan.amaro Wrote:  Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.

I tryed to reinstall it a lot of times, in another computer, reinstall firmware.

Anybody with the same problem?

Which version of Windows ?
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05-31-2015, 10:21 PM
Post: #3
RE: Connectivity Kit 7820 crash!!
(05-31-2015 10:08 PM)kharpster Wrote:  
(05-31-2015 09:02 PM)allan.amaro Wrote:  Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.

I tryed to reinstall it a lot of times, in another computer, reinstall firmware.

Anybody with the same problem?

Which version of Windows ?

I tryed with windows 8 x64 and windows 7 x86

I tryed to downgrade the firmware to 6975 but don't work, the firmware installation run ok, but firmware still the 7820. is there a way to downgrade?
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05-31-2015, 10:46 PM (This post was last modified: 05-31-2015 10:48 PM by kharpster.)
Post: #4
RE: Connectivity Kit 7820 crash!!
Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?

ftp://ftp.hp.com/pub/calculators/Prime/
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06-01-2015, 07:11 AM
Post: #5
RE: Connectivity Kit 7820 crash!!
(05-31-2015 10:21 PM)allan.amaro Wrote:  [quote='kharpster' pid='36556' dateline='1433110082']
Which version of Windows ?
I tryed with windows 8 x64 and windows 7 x86

(05-31-2015 10:46 PM)kharpster Wrote:  Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?
ftp://ftp.hp.com/pub/calculators/Prime/

indeed, reinstall it!
here it works in Windows 8 64bit and also Windows 7 32bit.
Maybe your download is wrong...

Salvo

∫aL√0mic (IT9CLU), HP Prime 50g 41CX 71b 42s 12C 15C - DM42 WP34s :: Prime Soft. Lib
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06-01-2015, 07:38 AM
Post: #6
RE: Connectivity Kit 7820 crash!!
And try changing the language. I had this odd behavior some Versions ago. Even reinstalling didn't work but after i changed the language from german to english and then back it works again.

regards

Wolfgang
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06-07-2015, 09:27 PM
Post: #7
RE: Connectivity Kit 7820 crash!!
(05-31-2015 10:46 PM)kharpster Wrote:  Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?

ftp://ftp.hp.com/pub/calculators/Prime/

yes! a lot
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06-07-2015, 09:29 PM
Post: #8
RE: Connectivity Kit 7820 crash!!
(06-01-2015 07:38 AM)ww63 Wrote:  And try changing the language. I had this odd behavior some Versions ago. Even reinstalling didn't work but after i changed the language from german to english and then back it works again.

regards

Wolfgang

I tryed change from portuguese to english but no results.. keeps crashing!!
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06-08-2015, 07:22 PM
Post: #9
RE: Connectivity Kit 7820 crash!!
I had the same problem (see http://www.hpmuseum.org/forum/thread-3884.html).
It appeared to be a problem with the ntdll.dll file. I finally fixed it by downloading the Prime CK in VMWare Virtual Machine running Windows 7 32-bit. The problem went away and when I ran the CK on my regular OS (Windows 7 64-bit), the problem was corrected. I don't know how that fixed the problem though.
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07-10-2015, 05:14 PM
Post: #10
RE: Connectivity Kit 7820 crash!!
Try resetting your Prime. I ran into a similar situation and tried uninstall, reinstall, etc. numerous times and then reset the Prime. Then, voilà, all has been well since.

Jim
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