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Updating 7820 and crash. HELP.
05-29-2015, 06:43 AM
Post: #1
Updating 7820 and crash. HELP.
Hi,
When updating FW 7820, I had omitted to update Virtual Prime, so first blue line appears but at 69 % :" Failure... Retry 1..2..3..4..5" and stop.
Well I try once again but same thing "Failure ......", at this time i've disconnect the usb cable and the Prime became screen black, no response of key. Pressing "on" key had no effect. All manipulations like reset is no operating, like the batt is absent.
Fortunately I've a second prime, this time i'd update the Virtual 7820 and all was perfect.

Is my first prime definitively dead ? Is it a way to awake it ? I hope so, may be someone has a solution

Thanks in advance.

Gérard.

Gérard.
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05-29-2015, 02:28 PM
Post: #2
RE: Updating 7820 and crash. HELP.
I guess you have nothing to lose right now.

Did you try Tim's procedures to force the machine into update mode?

Jose Mesquita
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05-29-2015, 02:50 PM
Post: #3
RE: Updating 7820 and crash. HELP.
(05-29-2015 06:43 AM)ggauny@live.fr Wrote:  Is my first prime definitively dead ? Is it a way to awake it ? I hope so, may be someone has a solution

Nope.

Hold down the SYMB button. Connect the calculator to the computer. If your battery was completely drained, you will most likely be in the updater already.

If not, put a pin in the back and continue holding SYMB.

Once you are in the updater, open the connectivity kit. It will see the unit and let you try again.

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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05-29-2015, 03:26 PM
Post: #4
RE: Updating 7820 and crash. HELP.
Dear Jebem and Tim, my first prime is awaked, you are very amazing you know !
I was very afraid, you are really inginiers in informatique to know that.

Thank you very much,

Gérard.

Gérard.
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05-29-2015, 03:31 PM
Post: #5
RE: Updating 7820 and crash. HELP.
(05-29-2015 03:26 PM)ggauny@live.fr Wrote:  Dear Jebem and Tim, my first prime is awaked, you are very amazing you know !
I was very afraid, you are really inginiers in informatique to know that.

Thank you very much,

Gérard.

Alô, Gerard, all the credit belongs to Tim!
I was just the messenger here Smile
Glad to know that one more Prime is alive and kicking!

Jose Mesquita
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