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New G2 Firmware 20200116 - Problems - FIXED w/ 20200121
01-20-2020, 07:37 AM
Post: #61
RE: New G2 Firmware 20200116 - Problems
(01-20-2020 07:08 AM)cyrille de brébisson Wrote:  - Reboot the calculator in "update mode" (Press the ON key, press the Symb key, release the ON key, BUT KEEP THE Symb key pressed!) it should get you to the "base" update screen with a large HP logo and "HP Prime update mode" display.
On the top left, you should see 2 numbers a 3 and some other number. Can you please report what this number is?
Try it a couple a times and make sure it always report the same number.
Done. Only one number all time. Number is 3.
I do it with working Prime, fw 20181016. Should I do it with a non touch working Prime, fw 200116?
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01-20-2020, 07:41 AM
Post: #62
RE: New G2 Firmware 20200116 - Problems
(01-20-2020 07:37 AM)Voldemar Wrote:  I do it with working Prime, fw 20181016. Should I do it with a non touch working Prime, fw 200116?

Cyrille will no doubt chime in here but logic says that you should indeed do the test with the firmware that is unreliable. If it's an error in the way the firmware detects the hardware then that isn't going to show up with a firmware that works every time!

There are only 10 types of people in this world. Those who understand binary and those who don't.
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01-20-2020, 07:57 AM
Post: #63
RE: New G2 Firmware 20200116 - Problems
(01-20-2020 07:08 AM)cyrille de brébisson Wrote:  - Disconnect the calculator from the PC.
- Reboot the calculator in "update mode" (Press the ON key, press the Symb key, release the ON key, BUT KEEP THE Symb key pressed!) it should get you to the "base" update screen with a large HP logo and "HP Prime update mode" display.
On the top left, you should see 2 numbers a 3 and some other number. Can you please report what this number is?
Try it a couple a times and make sure it always report the same number.
This number is the "internal HW revision", which correspond to the values of these CPU IO pins described earlier...

My best guess is that the HW detection mechanism is unreliable... Probably due to some delays in the GPIO lines....
Another possibility is that some machines have been badly manufactured with the wrong IO pin selection, but this is a low probability in my opinion...

Thanks,
Cyrille

Mine says 3 1

Tom L
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01-20-2020, 08:01 AM
Post: #64
RE: New G2 Firmware 20200116 - Problems
Just upgraded to fw 20200116.
Update mode numbers:
3 3
Always same.
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01-20-2020, 08:58 AM (This post was last modified: 01-20-2020 10:20 AM by Dirk.nl.)
Post: #65
RE: New G2 Firmware 20200116 - Problems
Hello Cyrille,
Checked several times. Code = 3 3.
Sometimes, while still pressing the Symb key, I saw very short code 3 0.
It was soo very short, I thought I saw code 3 0.
Downgraded to latest beta version.

Serial number 9CJ8210437, July 2018 (order date)

— Dirk Hartland
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01-20-2020, 10:32 AM (This post was last modified: 01-20-2020 10:34 AM by DrD.)
Post: #66
RE: New G2 Firmware 20200116 - Problems
3 1

Same numbers every time it is tried, and the touch screen continues to work with the 20200116 v14425 release ...

-Dale-
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01-20-2020, 01:02 PM
Post: #67
RE: New G2 Firmware 20200116 - Problems
My G2 shows code 3, just 3. Also checked several times.
Did the test while in firmware 2018 10 16, I had already rolled back because of the touch issues. Should I try and install the new firmware again to do this?
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01-20-2020, 01:32 PM
Post: #68
RE: New G2 Firmware 20200116 - Problems
Please do Victor.
This helps Cyrille to investigate!

— Dirk Hartland
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01-20-2020, 02:10 PM
Post: #69
RE: New G2 Firmware 20200116 - Problems
Alright, so this is the result:

In version 2018 10 16:
-Code during update mode: 3 (always the same)
-Recovery screen info:
EA656 Version Info
DATA Version : V14181
OS Version : 2.1
PCB Version : D
Touch IC FW Ver : GT5688-516

In version 2020 01 16:
-Code during update mode: 3 1 (always the same)
-Recovery screen info:
EA656 Version Info
DATA Version : V14425
OS Version : 2.1
PCB Version : D
Touch IC FW Ver : ilitek-00

Let me know if you need anything.
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01-20-2020, 02:30 PM
Post: #70
RE: New G2 Firmware 20200116 - Problems
I sent over to Eric at hpcalc.org a new file, so sometime he will stick that up and hopefully anyone with the issue will have it go away. If not, we'll have to do some more. Big Grin

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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01-20-2020, 02:39 PM
Post: #71
RE: New G2 Firmware 20200116 - Problems
After setting Update Mode ([ON] & [Symb]):

With FW 20181016 my Prime shows number 3 in the upper left corner.

With FW 20200116 my Prime shows number 3 and after space number 2 rundomly changes to number 1.
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01-20-2020, 03:28 PM
Post: #72
RE: New G2 Firmware 20200116 - Problems
I have posted the new beta G2 firmware on the Beta page.

http://www.hpcalc.org/prime/beta/
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01-20-2020, 03:37 PM
Post: #73
RE: New G2 Firmware 20200116 - Problems
Had no issue with G2 FW 20200116.

[ON]+[SYMB] shows 3 1.
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01-20-2020, 03:49 PM
Post: #74
RE: New G2 Firmware 20200116 - Problems
(01-20-2020 03:28 PM)Eric Rechlin Wrote:  I have posted the new beta G2 firmware on the Beta page.

I have just installed the new (today's) G2 f/w and touchscreen is still not working.

With this f/w installed, running Cyrille's procedure described above, this unit consistently reports:

3 3

on the update mode screen.

Please advise if it's useful to have the update mode info when running the 20181016 f/w version - if so, I can re-flash with prior version and test again.

--Bob Prosperi
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01-20-2020, 04:07 PM
Post: #75
RE: New G2 Firmware 20200116 - Problems
(01-20-2020 03:49 PM)rprosperi Wrote:  
(01-20-2020 03:28 PM)Eric Rechlin Wrote:  I have posted the new beta G2 firmware on the Beta page.

I have just installed the new (today's) G2 f/w and touchscreen is still not working.

With this f/w installed, running Cyrille's procedure described above, this unit consistently reports:

3 3

on the update mode screen.

Please advise if it's useful to have the update mode info when running the 20181016 f/w version - if so, I can re-flash with prior version and test again.

Same here. No touch, now shows 3 3.
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01-20-2020, 04:15 PM
Post: #76
RE: New G2 Firmware 20200116 - Problems
Same here. No touch.
Update mode numbers: 3 3
EA656 Version Info
Data Version : V14424
OS Version : 2.1
PCB Version : D
Touch IC FW Ver : ilitek-00
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01-20-2020, 04:17 PM
Post: #77
RE: New G2 Firmware 20200116 - Problems
FCO reset and C format did not help.
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01-20-2020, 04:44 PM
Post: #78
RE: New G2 Firmware 20200116 - Problems
Tried new beta version today, did not resolve touchscreen issue.
Dataversion V14424
OS version 2.1
PCB version D
Touch IC FW ver ilitek-00

[On] + [Symb] gives 3 3

Reverted tot previous FW version 2018 Tochscreen OK
[On] + [Symb] gives only 3 in upper left corner.
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01-20-2020, 04:44 PM
Post: #79
RE: New G2 Firmware 20200116 - Problems
Ok thanks. Looks like need to do something a bit more on detection since cant trust just reading those pins. Thanks!

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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01-20-2020, 04:47 PM
Post: #80
RE: New G2 Firmware 20200116 - Problems
HI,

No touch here.

Update mode numbers: 3 3
EA656 Version Info
Data Version : V14424
OS Version : 2.1
PCB Version : D
Touch IC FW Ver : ilitek-00
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