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official method to report Prime bugs
12-07-2018, 12:29 AM
Post: #1
official method to report Prime bugs
I've just posted about a minor bug I found.

Is there an official method I should also follow, to report the bug to HP? This is with a released (current) firmware, not a beta.

Or does the fact that some HP engineers (helpfully) follow this forum mean there's no need?

thanks…

Cambridge, UK
41CL 12/15C DM15/16 71B 17B/BII/bII+ 28S 42S/DM42 48GX 50g 35s 30b/WP34S Prime G2
& Casios, Rockwell 18R :)
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12-07-2018, 08:34 AM
Post: #2
RE: official method to report Prime bugs
(12-07-2018 12:29 AM)cdmackay Wrote:  I've just posted about a minor bug I found.

Is there an official method I should also follow, to report the bug to HP? This is with a released (current) firmware, not a beta.

Or does the fact that some HP engineers (helpfully) follow this forum mean there's no need?

thanks…

An email to calcbeta@hp.com should go to the people responsible for fixing bugs, even if it isn't for a beta release.

An official bug tracker would be nice ....

— Ian Abbott
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12-07-2018, 10:11 AM
Post: #3
RE: official method to report Prime bugs
(12-07-2018 08:34 AM)ijabbott Wrote:  An email to calcbeta@hp.com should go to the people responsible for fixing bugs, even if it isn't for a beta release.

ah, I wondered about that email address too; thanks Ian.

Cambridge, UK
41CL 12/15C DM15/16 71B 17B/BII/bII+ 28S 42S/DM42 48GX 50g 35s 30b/WP34S Prime G2
& Casios, Rockwell 18R :)
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12-07-2018, 11:28 AM
Post: #4
RE: official method to report Prime bugs
Hello, friends of the forum, I believe that a subsection dedicated to the report of errors, allows to discuss about the informed, whereas if it is sent directly to an electronic mail, the diligence can be lost.

LO SUFICIENTEMENTE BUENO ES ENEMIGO DE LA EXCELENCIA.
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12-07-2018, 12:29 PM
Post: #5
RE: official method to report Prime bugs
(12-07-2018 11:28 AM)compsystems Wrote:  Hello, friends of the forum, I believe that a subsection dedicated to the report of errors, allows to discuss about the informed, whereas if it is sent directly to an electronic mail, the diligence can be lost.

thanks, although in this case, I'm merely asking what HP currently prefer us to do, rather than what might be better for us Smile

Cambridge, UK
41CL 12/15C DM15/16 71B 17B/BII/bII+ 28S 42S/DM42 48GX 50g 35s 30b/WP34S Prime G2
& Casios, Rockwell 18R :)
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12-07-2018, 03:09 PM
Post: #6
RE: official method to report Prime bugs
The email is best.

TW

Although I work for the HP calculator group, the views and opinions I post here are my own.
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12-07-2018, 03:33 PM
Post: #7
RE: official method to report Prime bugs
If it is better but before, you have to discuss it here, with the purpose of obtaining the appreciations of several users.

LO SUFICIENTEMENTE BUENO ES ENEMIGO DE LA EXCELENCIA.
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12-07-2018, 05:04 PM
Post: #8
RE: official method to report Prime bugs
(12-07-2018 03:09 PM)Tim Wessman Wrote:  The email is best.

great, thanks Tim, will do.

(12-07-2018 03:33 PM)compsystems Wrote:  If it is better but before, you have to discuss it here, with the purpose of obtaining the appreciations of several users.

I did that too Smile

Cambridge, UK
41CL 12/15C DM15/16 71B 17B/BII/bII+ 28S 42S/DM42 48GX 50g 35s 30b/WP34S Prime G2
& Casios, Rockwell 18R :)
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