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Tim Wessman · (This post was last modified: 04-25-2016 08:08 PM by Tim Wessman.)

If you are one of those that had problems downloading the update using your browser of choice, could you please run a check for me and report back? (provided you are willing and able to do so)

Please try to download either/both of these using the given links below and let me know if it downloads and installs correctly for you. You may need to manually run an uninstall of the old one. The firmware zip appears to have not been impacted at all.

http://ftp.hp.com/pub/calculators/Prime/...160414.exe
http://ftp.hp.com/pub/calculators/Prime/..._04_14.exe

(yes, it should say http://ftp.hp.com...)

Please report the behavior you saw before with the browser (firefox, chrome, etc) and what you see now if it changed.

Also, are you on a fast connection? Or is it taking a while to download? They think there might be a fairly recent 120 sec limit on the ftp transactions.

Thanks!