forced reboot of the prime

[informach]

Hi!, ThomasA :
Can you, indicate the files of CK, Firmware and Virtual Emulator, what you have installed
I have in my calculator … Software: 2.1.14181 (2018 10 16) Operating system V0.050.640
Try, with ...
1) ON+Apps+Esc.
2) With the point of paper clip, in the orifice Reset in the approx. center of rear case.
2a) Press simulaneously keys C+F+O and ON by few seconds.
2b) Appear display EA656 DIAGNOSTIC.
2c) Press 4.FLS Utility and ENTER.
2d) Press 3.Format Disk C and ENTER.
2e) You can see when finish formatted disc C, in the right border OK
2f) Press Esc for Exit.
2g) Press 9.RESET and ENTER.
2h) Appear one padlock in the center with backward blue.
2i) Move the paddlock to the left border.
2j) Appear options of Languages. You must select one y press OK.
2k) Confirm with OK.
2l) Appear now the Initial Configuration. You must select the options.
2m) When finished, you can see the Function Screen.
3) Press ON+Symb.