Possibility of New Application?

[Dirk.nl]

Hi Math7,

HP has developed the Prime and offered it to us as it is. It is a complicated product but it should, I think, be bugs free.
Of course as users we want to improve, in our view, the product.
Making bugs free is of course the most important thing, supplementing extras as we indicated is a different story; it must be commercially responsible. All the invested hours must ultimately be paid with the sale of the Prime, it seems to me. So requests from us are determined by HP.

You can not just demand from HP that everything we want is done just like that?
My misconception; I thought I read this from your story (language problem) but maybe I was (sure?) wrong!!
What do others think about this?
Just a (positive) discussion.