@ Moravia: urgent: Error with Prime G1 and Connectivity Kit - Please Repair

[KlaasKuperus]

(03-17-2022 02:38 PM)BruceH Wrote:  

(03-17-2022 01:44 PM)Martin Hepperle Wrote:  ... see also my post #32 in this thread...

My "solution" was to downgrade to older versions of the firmware and Connectivity Kit,

While I understand that customers who still have G1's and do not yet want to throw them away are of no commercial interest, I don't think this is a a good attitude towards customers.

You seem to be putting words into Moravia's mouth. Klaus said in the previous post to yours that "We will make sure to handle it". You might not like the speed at which fixes get issued but that's a long way away from telling customers to throw away their G1 Primes.

Quote:It is really a pity to have such a nice hardware platform with so such (seemingly) basic software troubles for many years now.

I was unaware that the connectivity kit suffered from "basic software troubles for many years". I use it to type in programs and send them over to the Prime to compile and run without any problems.

Quote:It is also interesting. that my critical post on the HP support site https://h30434.www3.hp.com/ obviously has been deleted...very encouraging.

HP != Moravia. HP no longer provide support so it is unsurprising that they will delete support requests for things they no longer support.

hank you Bruce, you entered the answers I wanted to give.

We have committed ourselves to continue supporting the G1 for the moment, even though its hardware has gone end of life for quite some time. FYI: it would have been no longer supported already in many other HW companies, so I hope you recognize the support we want to give the users.

That the support forum is no longer accessible is indeed due to the fact Moravia and Royal have taken over. The new support forum can be found at https://hpcalcs.com/support/forum/ But, as you know by now, we will find your reports here as well.