Any TI Titanium users? Help with connectivity

[harryp]

I recently got a TI89 Titanium, had one years ago and gave it away, was surprised it was still in the line. I cannot get the TI Connect software to work with it. The black cable that came with the calc was nicked, the braiding was visible. I got another black cable and now I'm trying the silver cable. It shows connected to the PC. TI Connect software runs but when you try to use one of the apps it just eventually times out and goes 'not responding.' Any suggestions. I'm using Windows 10 (64).