HP Prime Issues

[bluchamillion]

Hello fellow HP user people,

I am having an issue with updating the firmware for the calculator on my mac (OS Catalina 10.15.3). I downloaded the connectivity kit software from the hp website, installed it using safari browser (not sure if this matters) with no success so then deleted all the software and re downloaded it all with google browser. The connectivity kit software opens on command, and also connects to hp prime calculator no problem. When I request firmware upgrade through the software app I continue to receive this error: "HP Connectivity Kit quit unexpectedly." I am VERY frustrated with this , so I would really appreciate someones help on what to do at this point. I would like to download the virtual calculator too but can't seem to get that sorted out either.

Thanks in advance!