YA "I can't update" post

[Glenn Becker]

Hi -

Apologies -- I know there've been a bunch of these, but ... I've tried updating my Prime several times, reset it several times, tried again, with the same result.

The screen on my calculator reads "Updating HP Prime ... Do not disconnect during update process! PRIME_OS" ... there's a progress bar beneath that looks to be about 40% to completion ...

... and there it sits. Maybe I'm simply not waiting long enough? I don't recall this process taking awfully long (I did it once successfully, a couple of years ago).

Would appreciate any tips.

Regards,

Glenn Becker