The HP/Royal/Moravia website problems thread
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10-23-2021, 03:59 AM
Post: #1
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The HP/Royal/Moravia website problems thread
As mentioned here, HP, Royal and Moravia would love to get reports from you about bugs on their new websites starting November 2nd.
Dead links, wrong prices, … whatever you can spot, please post them in this thread. Since people here noticed connections from HP to Royal and Moravia before they intended for you to know about it, they're sure you'll be able to find additional issues. Please begin on Nov 2nd, as everything is still being worked on at this time. |
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10-25-2021, 12:28 AM
Post: #2
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RE: The HP/Royal/Moravia website problems thread
Thank you Dave for the background info and for creating this thread!
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11-02-2021, 10:50 PM
Post: #3
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RE: The HP/Royal/Moravia website problems thread
Well, it's definitely November 2nd, so here I go. (if Dave meant after the 2nd, I'll delete this and put it back up later).
The Moravia website seems to have a broken SSL certificate. I did not go any further, though there was probably no real security risk there. Royal's website is really nice---it's not slow and ad-ridden like HP's website but it manages to look similar (I personally like the HP sans-serif font, and I think the Royal website is quite elegant). In particular, there are some excellent photos of the various machines in use. I have sorted the things I noticed by calculator, starting with the Prime:
The 10s+:
The 17bII+:
The 12C:
The 12C Platinum:
The 10bII+:
And in general:
I explored the other categories on the website. They look a bit more complete than calculators, but not much more. Every non-calculator product does look very professional and functional, though I'm not exactly sure what to look for in a shredder . My final verdict is good. There are a few things that need fixing, but the website is far more attention than HP has given calculators in at least the past 5 years. There might be some bumps in the road, so to speak, but this looks to me like a good sign for the future of HP calculators. |
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11-03-2021, 03:07 AM
Post: #4
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RE: The HP/Royal/Moravia website problems thread
Which page(s) exactly were you viewing?
On this page (https://hpofficesupply.com/product-categ...lculators/), much of the content jibes with your comments, but many of the prices I see differ from your comments: Prime $249.99 17bii+ $89.99 12CP $89.99 12C $69.99 10bii+ $59.99 10s+ $44.99 --Bob Prosperi |
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11-03-2021, 03:41 AM
Post: #5
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RE: The HP/Royal/Moravia website problems thread
(11-02-2021 10:50 PM)Liam Hays Wrote: The 10s+: The page's heading says 10s+, but the photo and manual are actually of the HP 10s, not the HP 10s+. It's not a redesign of the 10s+; it's the original design of the 10s. It's more accurate to call it a Casio knockoff than a rebranded Casio. <0|ɸ|0> -Joe- |
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11-03-2021, 04:26 AM
Post: #6
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RE: The HP/Royal/Moravia website problems thread
Hi all,
I’m with HP and I am co-leading the onboarding of our new Official Licensees, Royal Consumer Information Products and Moravia Consulting. Dan - I spoke with Dave a couple of weeks ago and asked him if he would be willing to set up this thread. Over the past few weeks HP, Royal, and Moravia located and shared hundreds (and more likely thousands) of Spec Sheets, How To Manuals, Quick Guides, User Guides, and other relevant information. Even before the launch, Dave started to see postings that mentioned changes to our calculator webpages. That was the genesis of asking Museum members to notify us of any inaccuracies, dead links or other “bumps” in our rollout. Liam, I could not have said it better, “ There might be some bumps in the road, so to speak, but this looks to me like a good sign for the future of HP calculators.” With the new energy of Royal and Moravia onboard, we’ve already started our discussions of next generation products and technologies. These are very good signs for the future of HP calculators. In the coming weeks, we will be looking for ways to better connect with Museum members and other enthusiast sites. This will include building better lines of communications between site members and the new combined HP calculator technical teams. Everyone, your comments are great and very clearly presented. Keep ‘em coming. I monitor this thread and will make certain that the full team sees your concerns and suggestions. Liam, thanks for the compliments in a couple of areas. With regards to what to look for in a HP shredder, stand by for our new line of combination printing and shredding calculators. ? Mitch Abrams HP 41 HP 41CV HP 41CX (current daily driver) |
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11-03-2021, 01:43 PM
Post: #7
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RE: The HP/Royal/Moravia website problems thread
(11-02-2021 10:50 PM)Liam Hays Wrote: Every non-calculator product does look very professional and functional, though I'm not exactly sure what to look for in a shredder . Maybe the ability to shred TI calculators? B^) 10B, 10BII, 10C, 11C, 12C, 14B, 15C, 16C, 17B, 18C, 19BII, 20b, 22, 25, 29C, 35, 38G, 39G, 39gs, 41CV, 48G, 97 |
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11-03-2021, 02:21 PM
Post: #8
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RE: The HP/Royal/Moravia website problems thread
(11-03-2021 04:26 AM)mitcha Wrote: I’m with HP and I am co-leading the onboarding of our new Official Licensees, Royal Consumer Information Products and Moravia Consulting. Hello Mitch Abrams, Perhaps you can fill us in on what "Official Licensees" actually means in this context. What role will Royal Consumer Information Products and Moravia Consulting be taking on? Marketing and selling only? Or will they also be involved in maintenance of current products (like firmware updates) and development of new products? Or will these aspects still be done "in house"? All the best to everyone involved with the changes taking place. -wes |
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11-03-2021, 07:51 PM
Post: #9
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RE: The HP/Royal/Moravia website problems thread
Dear user-group,
I am the technical and educational lead for calculators at Moravia Consulting. I’d like to share some additional background on the recent changes. Starting November 1, 2021, Moravia Consulting (https://hpcalcs.com/), along with Royal Consumer Information Products (https://hpofficesupply.com/) are the official licensees for HP calculators. Royal will focus on markets in the Americas and Moravia will focus on all other markets. As Official Licensees, both companies are collaborating in the production, distribution, marketing, and support of HP branded calculators. We are collaborating closely with HP to assure that all HP branded products meet HP’s quality, reliability, safety, social and environmental requirements. Both Royal and Moravia have a long history in the calculator and office markets and have been HP partners for more than 30 years. Our mutual goal is to bring HP calculators back to where they belong, at the top. We are currently in a transition period, where it can happen that websites will show outdated or incorrect information. We apologize for any inconvenience and if this is the case, we do appreciate your input very much. Feel free to respond to this post, send me a DM or use e-mail at info@hpcalcs.com (for Moravia) or info@hpofficesupply.com (for Royal). We are taking your input very seriously. On the topic of (re-)launching new models: yes, we are looking into this. This could involve completely new lines or previous models. It will also be improvements of current models. This we will inform you about as soon as there is final information to share. Looking forward, rest assured that there is a full team of dedicated experts and HP-enthusiasts such as myself available to make sure the transition and the introduction of new models will be a success. Again, any questions, comments, concerns or compliments (these we like most) are more than welcome! We will be reading along on this forum, but suggestions like the ones in this topic are preferred to be sent by email. Thank you for all your ongoing support, Klaas Kuperus Product Manager HP for MORAVIA Consulting, the EMEA & AP Licensee for HP Calculators. http://www.hpcalcs.com |
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11-03-2021, 07:52 PM
Post: #10
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RE: The HP/Royal/Moravia website problems thread
(11-03-2021 02:21 PM)Wes Loewer Wrote:(11-03-2021 04:26 AM)mitcha Wrote: I’m with HP and I am co-leading the onboarding of our new Official Licensees, Royal Consumer Information Products and Moravia Consulting. Hi Wes, I hope the above message describes it all: Moravia and Royal will be responsible for all the points you've mentioned. -Klaas Product Manager HP for MORAVIA Consulting, the EMEA & AP Licensee for HP Calculators. http://www.hpcalcs.com |
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11-03-2021, 09:13 PM
Post: #11
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RE: The HP/Royal/Moravia website problems thread
So what happens to the existing HP calculator development team?
— Ian Abbott |
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11-04-2021, 07:33 AM
Post: #12
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RE: The HP/Royal/Moravia website problems thread | |||
11-04-2021, 02:37 PM
Post: #13
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RE: The HP/Royal/Moravia website problems thread
(11-03-2021 07:52 PM)KlaasKuperus Wrote: Hi Wes, Yes, it did. Thank you for clarifying. I'm sure it will take a little time to get up to speed, but we wish you success in this new arrangement. -wes |
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11-04-2021, 11:31 PM
Post: #14
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RE: The HP/Royal/Moravia website problems thread
I also wanted to point out that hp.com/calculators has been updated (with images from the Royal site), and points the user to the licensee websites. For me, the website somehow identified my locale, and the "Learn" button---which is kind of ambiguously named, maybe they could just have a "click here" link instead---links to hpofficesupply.com, since I'm in America. I would assume it links to the Moravia website in other regions.
This is notable for two reasons: one, hp.com/calculators was more or less abandoned, with broken links and fonts, and two, the URL on the back label of 500,000-something calculators is still valid. |
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11-05-2021, 12:41 AM
Post: #15
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RE: The HP/Royal/Moravia website problems thread
Took a quick look at the new hpofficesupply.com site and saw lots of problems.
Also, others have said this, but I'm pretty sure some of these prices are incorrect. Surely they aren't actually selling the normally $10 to $15 10s+ for $44.99? |
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11-05-2021, 04:44 AM
Post: #16
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RE: The HP/Royal/Moravia website problems thread
Thanks Eric.
We're on it. I'll send this on to the Royal webmaster tonight. Mitch |
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11-05-2021, 07:55 AM
Post: #17
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RE: The HP/Royal/Moravia website problems thread
Hi all,
Thanks for all the points mentioned. It's great to suddenly being able to increase the team with so many people! We are currently looking at all your points and updating where needed. I hope this will be done before the end of next week but we'll keep you posted. And for sure, we won't double all the prices as of now. -Klaas. Product Manager HP for MORAVIA Consulting, the EMEA & AP Licensee for HP Calculators. http://www.hpcalcs.com |
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11-05-2021, 12:42 PM
Post: #18
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RE: The HP/Royal/Moravia website problems thread
(11-04-2021 11:31 PM)Liam Hays Wrote: For me, the website somehow identified my locale, You are lucky, I am located in Germany but the https://hpcalcs.com/ link took me to the Czech site , with a +42 number and a contact address in Brno! **vp |
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11-05-2021, 02:09 PM
Post: #19
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RE: The HP/Royal/Moravia website problems thread
(11-05-2021 12:42 PM)vassilisprevelakis Wrote: You are lucky, I am located in Germany but the https://hpcalcs.com/ link took me to the Czech site , with a +42 number and a contact address in Brno! That's expected, isn't it? If Moravia is supposed to take care of the European market... If you click on "Partners" right in the main menu you can see contacts to around ten German companies, including phone numbers. By the way, have you had some bad experience in Brno earlier? IMHO it's a quite normal civilized city, I don't see much difference to German cities. Disclaimer: I have no affiliation with Moravia but I worked in Brno. |
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11-06-2021, 02:33 AM
Post: #20
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RE: The HP/Royal/Moravia website problems thread
(11-05-2021 12:42 PM)vassilisprevelakis Wrote:(11-04-2021 11:31 PM)Liam Hays Wrote: For me, the website somehow identified my locale, I think you're thinking of the wrong link.... hp.com/calculators is HP's newly revamped website, which contains a [Learn] button, preceded by the phrase "To purchase an HP Calculator or get answers to support questions, click the button below to learn more from your HP Official Licensee". When you click it... If you're in USA, you link to https://hpofficesupply.com/ If elsewhere, you link to https://hpcalcs.com/ --Bob Prosperi |
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