HP Forums

Hi,
I receive this error (104) when trying to update the firmware with the Prime on USB 3. When I try whit USB 2, everything run OK.

Marcel

Hi Marcel,

I had similar difficulties with the update. In the end it turned out, that the downloaded update file was corrupted. Downloading it anew and pressing SMB+Reset saved the day (and the Prime). Please look here for all the details. I hope this will be of help.

Best regards

Karl