|Followup to HP 12C keyboard problems|
Message #1 Posted by Eric Rechlin on 15 Feb 2012, 2:28 p.m.
Just a follow-up to my post from last week about my 12C that had a defective [PV] key:
On Monday I called HP tech support to see if I could get a replacement.
The man with whom I spoke was very friendly and said they'd send me a replacement.
Well, today I just got a package from UPS from SPL Logistics Export Department of Miami, FL, containing a replacement calculator. But something looked different.
What was it? HP sent me a 12c Prestige to replace my 12C. It was just a bare calculator, wrapped in bubble wrap, with no case or anything. The serial number starts with CNA643.
I'm not complaining -- in fact, it was pretty cool to get a 12c Prestige. But what I find strange is how a model that was only sold in Brazil about 5 years ago ended up in the US HP warranty replacement inventory. The Prestige, for those who aren't familiar, is a rebadged second-generation 12c Platinum, but with a gold faceplate instead of a silver colored faceplate.