|Re: hp35s missing keystrokes|
Message #14 Posted by Tom Mathes on 15 Feb 2008, 10:41 a.m.,
in response to message #13 by John Nguyen
I sent an e-mail to HP about missing keystrokes on my 35S on Tuesday (2/12). I got a call from "HP Calculator Support", who asked me to send it back to them for 'evaluation and possible replacement'. What was curious was I got the same old story that their "e-mail system is down", hence the phone call to my e-mail query. Does HP have continuously dead e-mail systems? This got me curious.
The person I spoke to asked me to send it back to HP Calc Support in Beaverton, OR. I found out who's at the address I sent it to via a Google search. As I suspected it's not HP that is handling the
warranty work. The outfit is called Stream:
No wonder their "e-mail is down". HP just passes the info to these guys and they take it from there. HP has nothing to do directly with customer calls for calculators. It all makes sense now as to why everyone here always get the same garbage answer
that "email is down".
And of course, the customer service rep I spoke to said they'd never heard of complaints about the keyboard issues. I let the guy know that several users I'm aware of DO have problems.
The guy said it would take 15 business days to either get my old calc back (if they find "nothing") or get a new one. What was also interesting is I was to send the unit back to the attention of one person in particular, named Aaron.
I think the only way to get HP to fix why we're having missing keystrokes is anyone who has an inkling of a problem is to call HP and gripe; given enough complaints they'll realize there's a defect somewhere. There must be a design flaw in this calc for so many people to have this problem. I sure will not be nice if they say "no problems" and will demand they fix or replace my calc.