The Museum of HP Calculators

HP Forum Archive 17

[ Return to Index | Top of Index ]

Rebate hassle - HP should be embbarrased!
Message #1 Posted by Canucklehead on 7 May 2007, 1:57 p.m.

I tried doing a forum search on this topic, so if I'm repeating something that's already been discussed, my apologies.

Last August, I purchased a 12C Platinum Anniversary edition at a University bookstore here in Toronto. There was a $10 rebate offered through HP, so I mailed in my receipt with the applicable paperwork and diarized to follow up in 6-8 weeks to ensure the funds arrived.

8 weeks passed, so I signed on to They had a record of my request, and the message says that they're processing it. I check back a week later, same response.

I also emailed however every response was a form letter.

This process of checking online and emailing goes on for months, until finally a couple of weeks ago, my request drops off their system (I guess I could have done more to try and reach an actual person, however it is only $10...I'm not going to invest too much time into this!)

It has now been 9 months and I am still without my rebate. I've also lost any online record of my submission. I can only assume now that I won't be receiving my rebate.

While I'm not losing sleep over $10, this whole experience has left a bad taste in my mouth. HP should show more concern over their reputation. They should hold any outsourced firm accountable; if they are not meeting the terms of an agreed-upon SLA, then find someone else who will.

I'm not sure whether this was just a Canadian offer or whether it was open to US residents as well. If it's the latter, then I imagine that others out there experienced this. Any ideas?

Re: Rebate hassle - HP should be embbarrased!
Message #2 Posted by Jeff on 9 May 2007, 9:51 a.m.,
in response to message #1 by Canucklehead

Actually, they are referred to as "rebaits." It happens a lot. They bait you into buying with a fake rebate and hope that the buyer forgets. They usually do. They make extra sales without having to pay the rebates.

Send an online mail fraud complaint to the U.S. Postal Inspection Service. Also, file a consumer fraud complaint with the state that HP is located in - California.

Re: Rebate hassle - HP should be embbarrased!
Message #3 Posted by bill platt on 10 May 2007, 10:55 a.m.,
in response to message #1 by Canucklehead

I bought two 33s calcs with a rebate.

They paid the 1st one, but not the second even though it was a separate purchase in my wife's name.

[ Return to Index | Top of Index ]

Go back to the main exhibit hall