Message #3 Posted by Gene on 23 Feb 2007, 9:40 a.m.,
in response to message #2 by Ron
Feedback is a very difficult thing to evaluate consistently.
Take me for instance. I have 2 negative feedbacks over 10 years of using ebay.
One was from an idiot who posted negative feedback when an email he sent me bounced. When I asked why he didn't at least try two emails, he said and this is a quote "I figured the negative feedback would get your attention".
The other was from a strange case involving a very nice Italian man who was buying something from me and it involved neither of us getting emails from the other. The emails were getting lost in cyberspace somehow on both our accounts. Very weird. So, after a month of not hearing from him, I hit him with a negative feedback. The NEXT DAY his payment arrived. So I certainly regretted my feedback. :-( I boxed up his item, sent it off and *emailed* him that it was on the way. Of course, from HIS perspective, my feedback claiming to have never received payment looked like I was trying to rip HIM off. So, he posted negative feedback on me.
Hence my 99.7% positive feedback. One idiot and one bizarre circumstance.
Now I know my % is above your cut off level, but it can be difficult to know all the time.
Add to that the increasingly common practice where sellers or buyers leave retaliatory negative feedback anytime it is left on them, and it is easy to understand some of the ways people can get negative feedback.
However, I tend to look through the feedback comments and see if there is any consistent thread...Slow to ship...item not as described...not communicative, etc. before making decisions.
Just my 2 cents and worth that much. :-)