HP Forum Archive 21

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Updating Prime Message #1 Posted by Les Koller on 6 Dec 2013, 11:30 p.m. When I try updating the HP Prime according to the directions I fond here I get an error.... 1) I downloaded all the new files 2) I installed the new emulator 3) I installed the new connectivity kit 4) I hook up my prime, right click, select Update Firmware, and immediately the calculator "HP Prime Recover Mode v13." and the only thing I can do is press the reset button. What am I doing wrong?

Re: Updating Prime Message #2 Posted by Michael de Estrada on 6 Dec 2013, 11:58 p.m., in response to message #1 by Les Koller Did you unzip the firmware files and copy them to the folder \Users\your name\Documents\HP Connectivity Kit\Firmware ?

Re: Updating Prime Message #3 Posted by Les Koller on 7 Dec 2013, 1:51 a.m., in response to message #2 by Michael de Estrada Yes, I copied the files to the right location. First 2 or 3 times i ran the firmware update it said no update found, now I just get the error.

Re: Updating Prime Message #4 Posted by Helge Gabert on 6 Dec 2013, 11:58 p.m., in response to message #1 by Les Koller I had the same problem. Make sure you use a USB port, not a hub, open the CK, let windows find the "device", let the CK find the 5447 Prime firmware update and install it (in a subdirectory below the CK), reboot the computer, make sure the physical Prime gets recognized, only then update firmware. Good luck. I managed to totally mess the boot loader, and needed to run the Prime recovery kit.

Re: Updating Prime Message #5 Posted by Hubert Weikert on 7 Dec 2013, 7:47 a.m., in response to message #1 by Les Koller I had that problem on a USB 3.0 port and Win7. After I connected the calc to a USB 2 port, the system loaded (or installed) some drivers. I was then able to upgrade the calc without any further problem. Hubert

Re: Updating Prime Message #6 Posted by Les Koller on 7 Dec 2013, 8:24 p.m., in response to message #5 by Hubert Weikert Hmmmm. That describes my situation too. I'll try on my wife's laptop and see what happens.

Re: Updating Prime Message #7 Posted by LHH on 7 Dec 2013, 5:40 p.m., in response to message #1 by Les Koller Quote: When I try updating the HP Prime according to the directions I fond here I get an error.... 1) I downloaded all the new files 2) I installed the new emulator 3) I installed the new connectivity kit 4) I hook up my prime, right click, select Update Firmware, and immediately the calculator "HP Prime Recover Mode v13." and the only thing I can do is press the reset button. I'm still having the same result (failed updating, error 104, frozen Prime). I tried a USB 2.0 port but no change (using my HP Pavilion dv7 laptop, Win 7). Tim already suggested I call the support line. I guess that will be the next step.

Re: Updating Prime Message #8 Posted by JavierLopez on 8 Dec 2013, 12:10 p.m., in response to message #7 by LHH I also have a pavilion dv7 and I couldn't update. Today, i try to update in a Acer, and it works. HP PRIME UPDATE DON'T WORK ON HP LAPTOP! This is ridiculous. Before calling hp support, try to update on a different computer.

Re: Updating Prime Message #9 Posted by aurelio on 8 Dec 2013, 2:44 p.m., in response to message #1 by Les Koller Sorry Less you met this problem, I've just done the upgrade without any throuble, hope after the "recovery mode" you succedded in it!

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