|Re: HP DO SOMETHING and do it fast!|
Message #10 Posted by Gerry Schultz on 4 Oct 2011, 4:57 p.m.,
in response to message #9 by Reth
Reth, I disagree. I believe it means to stop send me anymore emails. These keyboard issues have been discovered recently and when we (a small group of us) first talked to Tim about the keyboard reports on the 15C LE at the HHC conference, he wasn't sure what was going on as he had not seen one yet. I had my 15C LEs with the bad keys at the conference and when there was a break for Tim to look at them, he did and I could tell that he was disappointed by what he felt when pushing on the bad keys. He asked me if he could evaluate them and I left them with him.
I'm sure since then, Tim has been inundated with email queries and offers from customers to send in their 15c LEs for evaluation. As the 'HP point man' for our community, everyone wants to help with this issue. So, he's getting bombarded from us and probably from his superiors to figure out and fix both the firmware and hardware issues. In that light, his statement of do not email me makes sense.
I too work for a LARGE corporation and it takes a while to fix or change something, so I think we just need to be patient and let HP work through these issues. IMHO the reason we haven't heard anything is that the calculator group can't say anything until this situation has been figured out, a solution has been assembled and tested, and finally, that Legal has authorized an official HP spokesman to convey what is being done. The quickest way to get fired is to act as a company spokesman without your employer's permission.
Finally, I want to mention that even though Tim is a HP employee, he is a part of our community and cares about the calculators he helps build as much as we do. Just because we don't hear anything doesn't mean nothing is happening.
Now if I don't hear anything in a few months, then I will as curious as the rest of you about what's going on. I want this resolved ASAP but I don't want a firmware upgrade that introduces new bugs or have the keyboard problems fixed but then have displays start failing prematurely. The people I'm concerned about are those who have purchased 15c LEs and don't have any recourse but HP Customer Service. I've had some recent experiences with them and was not impressed. At least we here in the community can pool our knowledge and experience to make educated guesses about what's going on with this situation.
When I hear anything about my calculators I will let everyone know what happened.