|Re: HP Customer Service|
Message #16 Posted by Ed Look on 6 Dec 2007, 11:40 a.m.,
in response to message #15 by Palmer O. Hanson, Jr.
A fair, reasoned, and reasonable assessment.
I carp about similar things too, all too often, but really, you can't expect them... or any company to lose (too much) money (too often).
I am glad that today, we can still buy a product like either the HP-35s or the 33s (to me, more often than not more useful than anyone's graphing models, even HP's)... and not for $2000, either.
I once had (actually it's still functional, though in the basement, in storage) a HP PIII Celeron based PC, a sub-$1000 machine that came with everything except for a monitor, included a fairly generously sized HD (for then), and even a Zip drive (very useful, for then) and their customer support and even tech support was quite good. The keyboard was a bust, but the mouse' useful lifetime exceeded that of the service time of the computer system itself.
As much as we might trash them, HP isn't really doing that bad a job with consumers and consumer products, at least not to me, anyway. But I'll admit that the calc division and any other division are essentially run more or less independently from one another and that it's a huge corporation with deep resources, so perhaps they can still do better?