Sure, we're all safe using paypal Message #1 Posted by Gene on 14 Dec 2006, 12:46 a.m.
Background: Bought a cheap calculator on ebay, paid $8, shipping included. Used paypal. Never heard from the seller, but I paid immediately using paypal. Mistake, I think. :D After 2 weeks or so, checked on the seller only to note that he was no longer a registered user and that several of the last feedback's before ebay unregistered him sounded bad.
No problem, I thought. I'll file a complaint with paypal for non-delivery of goods. Had to wait nearly 2 weeks while they waited to hear from the now unregistered seller.
Today was the day the claim was to be resolved. Below is the text of the notice I received from paypal:
"After careful review, we have concluded our investigation of the Buyer
Complaint described below.
We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.
Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal."
Me again...it does cause one to wonder. Exactly HOW does Paypal's policy keep anyone but themselves safe? How did it help me at all?
Perhaps this helps illustrate why there are so many complaints against paypal on the web....from buyer and seller alike.
Of course, it was only $8 so I won't cry long :D and I certainly won't pay the moment an auction ends. Next time I'll wait for some sort of communication from the seller.
Cheers all.
|