|Re: Can the critics give HP at least a *little" credit?|
Message #13 Posted by Ed Look on 26 Nov 2005, 1:41 p.m.,
in response to message #8 by Gene Wright
Mr. Wright, I sincerely support your sentiments regarding giving HP a little credit. Granted it really isn't your professor's old HP (or even yours, with Compaq, DEC, and all that, with Agilent spinning off), but whoever they are, they have, at least to me, bent over backwards to put out a good, solid, ... dare I say it?... superior calculator product.
The 49G+ is a very complex machine as all you electronic and electrical engineers can attest to. These days, how many high-technology products are perfect right out of the box? Most of us have a more flawed out-of-the-box experience. My brother bought one of those Star Trek light-up Christmas tree ornaments, from an old, reputable brand name. The transparent sticker on the deflector dish was annoyingly misaligned. Okay, this is a petty example, but go talk to HP's, Dell's, Gateway's, Sony's, even ABS' or Alienware's customer service departments and if you get a straight answer, there isn't always gaiety among customers. Or, we can talk to Ford, GM, Toyota, Nissan, Volkswagen, etc. How about Airbus or McDonnell Douglas??
Back on the ranch, even their support of the 33S is quite good! They are available, responsive, and generally knowledgeable... and fairly accomodating!
Does anyone know (seriously) if TI, Casio, Sharp, (or worse, the no-names) has good customer support?
At least with their calculator and PC and printer departments, their customer support is very good, in my opinion... and the products at the very least competitive with everyone else's, just to be very laid back about it.
(Edited for grammar, of all things!)
Edited: 26 Nov 2005, 1:43 p.m.