|Re: HP-48GII on sale @ $77|
Message #7 Posted by Joe Edwards on 29 Apr 2004, 2:27 p.m.,
in response to message #1 by Eduardo
BE CAREFUL WHEN SHOPPING AT OUTPOST.COM!!!
I decided I would like a back up calc and thought that the 48GII might fit the bill. With the nice price, I decided to order it with overnight shipping.
Airborne/DHL attempted delivery at the wrong house!!! I called them after noticting a delivery attempt was mentioned on the Airborne website. They contacted the driver and he came to the correct house, but the package was late, by Airborne's very standards.
I spoke with Airborne and they said yes, that they would refund the money back to Outpost.com since the package was late. I next called Outpost.com two (2) different times.
The first guy stated that the delivery was okay as long as it arrived by 5pm and that I needed to recheck the delivery type again. I rechecked the info (overnight AM delivery) and proceded to call them back.
This time a woman told me that they would NOT refund my delivery fees for a package that was 5 minutes late. It was actually 25 minutes late. ALSO, it wouldn't have arrived at all today if I hadn't gotten on Airbornes case to redeliver the pack TO THE CORRECT ADDRESS.
I pushed the issue with the woman since I used to work as a liaison between two differnt companies and the major delivery carriers. She called airborne and then agreed to refund me the difference between overnight and 2-day delivery. Strange, a minute before she stated they wouldn't do anything for me! I refused the offer and now I a waiting for a supervisor to call me back. I have a strong feeling I will be taking this directly to the BBB and my credit card company.
Now, I KNOW that Outpost is going to file a late delivery refund request, so they will get $13.00 back from Airborne, yet they are only willing to offer me $3.00. What is wrong with this picture?
Lesson learned. It is ironic that the very company that clearly states, "Any Questions? Just Call Us!
We're known for our unparalleled customer service. We're friendly, knowledgeable, and efficient", would act in such a manner.