End of Evolution (long) Message #1 Posted by Ernie Malaga on 14 Aug 2003, 1:16 p.m.
I wish I could remember who said first what I’m going to say now. The idea isn’t mine; if you disagree with it, don’t blame me.
The point I want to make is that devices are first created using a less-than-ideal design, which keep improving through the years as user feedback arrives pointing out possible improvements.
But this evolution reaches an end sometime. A time comes when it’s impossible to further improve on utensils such as spoons and forks, chairs, toothbrushes, and so forth. You can make an aesthetic improvement, but not one of functionality. You can also add gee-whiz gimmicks and doodads, but you can’t really make the product better.
I believe the telephone keyboard belongs in this category. It reached its plateau many years ago. Making oddly shaped keys or holographic captions won’t make the keyboard better; in fact, it usually does the opposite. Often I’ve seen phones (which are designed to look antique) in which the buttons are arranged in a circle. Others have the buttons arranged in a triangle. All these make the phone _difficult_ to use; in an emergency I don’t want to have to figure out where the 9 and the 1 keys are so I can dial 911. I’d rather have a boring, square-shaped keyboard in which the keys haven’t moved since the 1970s.
Likewise with calculators. Give me a boring rectangular keyboard and I’ll be happier than if the keyboard were along the lines of HP’s latest abomination, the HP-33S.
-Ernie
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