Re: Compaq-HP support Message #2 Posted by Dave Hicks on 1 July 2003, 1:45 p.m., in response to message #1 by Simon
Quote: I don’t think that after these years you will change I just build this morning after another iteration with you and decided to write this letter.
I don’t know if you realize this but “you” (“us”) is a bunch of users, fans, and collectors of HP calculators - mostly older ones. This is not an HP/Compaq corporate site. There are HP employees who read this forum but not in an official capacity.
I understand your annoyance, but the problem you’re describing is quite common to modern electronic devices. Because they aren’t all that repairable, the $950 quote was probably for an entire new main board or maybe even a replacement laptop. Of course, the replacement was most likely built and stored back when they made yours, which means it has a terrible price/performance ratio in comparison to anything new. Which of course causes people to take this “opportunity” to upgrade to the new/better machine which discourages manufacturers from going out of their way to make things more repairable - especially anything that would increase the price or weight of a laptop.
If you have a similar problem in the future, here are a couple of ideas: Look for a “laptop repairman” who might be able to fix just the keyboard controller. We have some freelance calculator repairmen who hang around this forum who can work miracles on calculators that HP doesn’t try to repair. I assume there are similar people for laptops.
Another option is to find another dead one (should be easy - laptops live hard lives) and buy it for the same $100 that Compaq offered you and swap parts.
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