|Bad Technology Week......|
Message #1 Posted by Michael Meyer on 19 June 2003, 12:37 a.m.
I'm just writing to share my misery. Normally, things start working when I just look at them.... Not this week.
Saturday I bought an HP 5550C scanner for the automatic document feeder (ADF). My 6250C was just too painfully slow and intermittent.
The 5550C didn't work. Or it would work and quit. Sort of. I spent 5 days looking for upgrades. I tried to download the upgraded software, but my computer was down due to a change necessitating a new cable modem. The place was closed after 2 on Saturday. Then, the USB ver. 2 PCMCIA card I bought for my Compaq (HP) notebook was defective. It took me all day to figure out. I erased a USB backup drive just trying to access it. I exchanged the card on Sunday. The drive worked.
So, I worked on the scanner all weekend with a dial-up connection. And Monday. And Tuesday. And until 10pm tonight. New drivers for my USB ports. Nothing. New system ROM upgrade. Nothing. New drivers for sound, video, and even the Intel processor. Nothing. I looked for answers everywhere. Intel site. Microsoft site. HP site. Compaq site. Nothing.
My kid's computers wouldn't boot. Even my HP-71B decided to do a memory reset. Sitting down to write this, my computer froze. Then wouldn't boot. Finally got it running.
At last: I figured out that after installing the HP software and configuring the hardware and ports, the software must be "repaired" using Windows' "Install Programs" routine... immediately after installing the software.
A zillion re-boots. Finally, the scanner works. It'll scan 50 pages in just a few minutes. It still won't scan at 200dpi... it comes across looking like an old TV with the horizontal hold off. 201 dpi works. 199 dpi works. Just not 200. And if I change from USB 2 to USB 1 ports, I have to reboot repeatedly, reinstall the software, then run the "repair" utility. And reboot. Too bad HP doesn't document this anywhere. (I can't be the only one with this experience.) Oh, and there's no way to save the custom settings. HP's scant documentation says you can from the "preview" screen. Except there's no button to do it. Welcome to the world of unpaid beta testing!
I hope the Museum site doesn't go down from me posting this.
I wonder if my aura is malfunctioning?