|Extremely expensive HP 'repair' cost|
Message #5 Posted by Raymond Hellstern (Germany) on 11 Nov 2002, 5:27 p.m.,
in response to message #4 by Ernie Malaga
a few years ago I asked HP for the repair costs for a HP 5MB Flash card (HP F1018A).
The man on the phone said something about 100-120 DM.
I said, ok, let's do it.
(You know our old currency DM (Deutsche Mark) was about half an Euro)
A while later HP Germany sent me a 'repair' precalculation of more than 1600 DM !!!
And to top this, even the precalculation should cost me 125 DM !
You understand that I was very upset.
I told them that I could buy ten new flash cards of greater capacity for that price.
They said the cost was calculated on the last available price for that card, which was six years old.
I wondered how brainless those people were.
Finally, after some more telephone calls, I cancelled the repair order and got them to take back their invoice for the precalculation.
If I find the bill again, I could make a scan for the interested...
Most people I know at HP are very nice,
I lent the HP Hannover site a bunch of my HP machines to display
them behind glass in their entrance area many years ago (the're still there;-).
But I don't think I ever try to use the official HP service again.