Re: Is this fair? Message #5 Posted by Thibaut.be on 27 May 2002, 3:25 a.m., in response to message #4 by Tedy
The main problem with ebay is the negative feedback. Often you are reluctant to post a negative or neutral feedback for someone who really deserve it because you're afraid of getting one in return. And don't beleive ebay will cancel the negative feedbacks. I have personnally been granted of 4 of these, and NO one is deserved :
- 1st neg feedback : from a ripper-off who has been in the meantime excluded frim ebay. His feedback is now private but I know he had more negs than positives. I filed the fraud form, the insurance form, the ebay contact forms, all I got where electronic replies.
- 2nd neg feedback : I won an auction for a US shipping only. The guy immediately posted a neg feedback "not respecting the sales terms". The fact is that 2 people of this community have kindly offered me their address as a US mailbox. He posted a "feedback review" apologizing, but ebay though contacted many times *never* canceled that
- 3rd neg feedback : there has been a merging last year with a belgian auction site. For a really unknown reason, they consolidated the feedback systems of this prior site. I collected a negative feedback for something I was absolutely not concerned. Of course all my e-mails and letters remained unanswered. After having read the merging issues, I came to the conclusion that the criteras where a) e-mail address or b) credit card number. The people needed a valid credit card number to get a user ID. I am under the impression someone took my card number (it's quite easy as it's printed on each transaction voucher) to log in
- 4th neg feedback : again, someone who was very friendly at first but did not want to ship abroad. I gave him the address on a fellow community memeber and saiud he wouldn't ship to an address that was not mine. Then he said I never paid for the auction. Of course, no answer from ebay yet.
So, you see, this feedback policy is useful to a certain sense and can really be pervert when you deal with unfair people.
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