HP Forum Archive 02

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HP still makes 42S. Message #1 Posted by Y W Wong on 10 May 2000, 2:34 a.m. I just got a new 42S with s/n ID00300026 and it is made in Indonesia. I got this from the local HP services center in Hong Kong.

Re: HP still makes 42S. Message #2 Posted by Romuald RICOUARD on 10 May 2000, 5:18 a.m., in response to message #1 by Y W Wong You STILL FIND, but i don't think that HP STILL MAKES HP42S

Re: HP still makes 42S. Message #3 Posted by VCar on 10 May 2000, 5:52 a.m., in response to message #1 by Y W Wong How much do you pay??

Re: HP still makes 42S. Message #4 Posted by Andrés C. Rodríguez on 10 May 2000, 8:42 a.m., in response to message #1 by Y W Wong HP still MAKES them (or, at least, stamps the serial number on them), but DOES NOT SELL them. You may only obtain such machines as a repair/exchange service event. You must send them a used 42S and pay about $ 70 (in the US) to obtain a replacement unit. I did so last year, don't know if such option is still available.

you need a broken one for a new Message #5 Posted by Y W Wong on 10 May 2000, 11:37 a.m., in response to message #4 by Andrés C. Rodríguez You're right. The HP service center does not sell HP42S anymore. You should send them a broken 42S plus repair charge, then they will give you a new 42S a few days later. I have asked them how come the new 42S and they replied that the new 42S is a back orde from other country for the discontinued calculator.

Re: you need a broken one for a new Message #6 Posted by VCar on 10 May 2000, 2:43 p.m., in response to message #5 by Y W Wong Ok, but How much does it cost you?, Because I have a broken one and I like to get the replacement. Thanks in advance.

Re: you need a broken one for a new Message #7 Posted by Andrés C. Rodríguez on 10 May 2000, 5:22 p.m., in response to message #6 by VCar I had a 42S with some display problems, send it to the repair center in the US (previously I checked by phone), and they send a "new" 42S, with an Indonesian S/Number which corresponds to week 18 of 1999, I think. I paid about U$S 69 + tax. I arranged with a friend to receive the "new" unit in the US, since I live in Argentina. The new model came with batteries, and it is not a repaired one, it is a new one. The orange/yellow shift key is clearer than in the original, and the back of the case shows new agency certification marks. The keys appeared to be dirty upon reception, but I cleaned them with a soft dry cloth and them looked new from then on. I think the display is not exactly the same, but is almost indistinguishable. I had misplaced the "old" vinyl pouch and batteries door, so I didn't send these items to HP. The new unit came with a new vinyl pouch, alkaline batteries installed, and with the batteries door in place. I hope you can exchange yours, this repair/exchange program is supposed to end during year 2000. Good luck!

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